Privacy Policy

1. Introduction

The Marrakech Society ("we," "us," or "our") operates the website themarrakechsociety.ma and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you book or sign in
• Profile photo and preferences you add to your account
• Payment information processed securely by Stripe; concierge arrangements are settled to Jeannette Ltd (United Kingdom)
• Booking history, event preferences, and interests
• Communications you send to us or through our concierge service

We automatically collect certain information when you visit our site:

• Device information, browser type, and IP address
• Pages visited and time spent on each page
• Referring website and search terms

3. How We Use Your Information

• Manage your account and bookings
• Facilitate event bookings and VIP table reservations
• Send booking confirmations, event updates, and membership notifications
• Verify your identity where required to honour a booking
• Improve our platform, events, and services
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We share data only with:

• Venue partners — guest name and booking details for reservations you make
• Payment processor — Stripe processes card payments for concierge arrangements on our behalf; we never store your card details
• Service providers — hosting, email, and analytics services that help us operate the platform
• Legal requirements — when required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your personal data. All data is encrypted in transit using TLS. Payment information is handled exclusively by Stripe, a PCI DSS Level 1 certified payment processor; we never store your card details. Access to member data is restricted to authorized personnel only.

6. Data Retention

We retain your personal information for as long as your membership is active or as needed to provide our services. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Withdraw consent at any time

To exercise any of these rights, contact us at privacy@themarrakechsociety.ma.

8. Cookies & Analytics

We use privacy-focused analytics to understand how visitors use our site without collecting personally identifiable information. Essential cookies may be used for authentication and session management.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Morocco, including the United States and European Union, where our service providers operate. We ensure adequate data protection safeguards are in place for all transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify members of material changes via email or through the platform. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact

For questions about this Privacy Policy or your personal data, contact us at: